Contact Customer Support

Send us a message or request a call back. Let us know how we can help, and a member of our team will get back to you as soon as possible during business hours.

Phone: (866) 339-3827

 

If you are requesting a call back, please include your phone number and a brief description of what you need help with.

  • Customer Service Hours 

    For customer service, billing, troubleshooting, activations, and other account-related assistance: 

    Monday–Thursday: 7:00 AM–4:00 PM MT

    Friday: 7:00 AM–12:00 PM MT

    Saturday: 7:00 AM–7:00 PM MT

    Sunday: Closed 

    If we’re unable to answer your call, please leave a message. A representative will return your call as soon as possible during business hours. 

  • 24/7 Emergency Monitoring 

    Emergency monitoring for active medical alert devices is available 24 hours a day, 7 days a week, 365 days a year. For an emergency, use your medical alert device to contact the monitoring center. Customer service hours do not affect 24/7 emergency monitoring availability.