Q. What are your office hours for customer service?

A. Our customer service team is available during business hours. However, emergency services are available 24/7.

Q. What devices do you offer?

A. We offer a pendant, watch, and home unit. Each device is designed to cater to different lifestyles and needs.

Q. Do all cases require emergency operators?

A. Not all cases require emergency operators. In some situations, help from loved ones may be sufficient.

Q. How long does the battery last?

A. Battery life varies for each device. Rest ssured; low battery alarms are sent to our call center to ensure your device is always ready when you need it. We recommend charging the device overnight and taking it off before getting out of bed.

Q. Can the pendants be used in water?

A. Yes, our pendants are waterproof and can be safely used in the shower and bath.

Q. Does Medicare cover your service?

A. Currently, Medicare does not cover our service. However, we offer affordable options to ensure everyone can be helped by our life-saving devices.

Q. What is your Returns Policy?

A. Any item ordered can be returned for a full refund within 30 days.

Q. Do your devices have fall detection?

A. Fall detection is enabled at the time someone activates the service.

Q. What is the monthly service fee?

A. Each subscription has a monthly emergency monitoring fee of $39.95.

Choose Smart Med Alert for reliable service and affordable medical alert systems here.

Contact us today to learn more and experience the peace of mind our devices provide.